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The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart
January 17, 2018
By Doug Kennedy
As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Although I have...
Renovate to Innovate
January 16, 2018
By Georges Panayotis
At the dawn of the French Revolution, Mirabeau told Louis XVI: "Sir, when we look at where the good heads led France, perhaps...
Why Your Guests Return, and Why They Don’t: Your Employees
January 10, 2018
By Chris Dornfeld
Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it’s much simpler...
A Top Priority in 2018: 7 Steps to Achieve Hotel Website Accessibility and ADA Compliance
By Max Starkov
There are approximately 48.9 million Americans with some form of disability. People with disabilities spend over $17.3...
10 Most Influential Hospitality Trends and Insights to Start 2018
January 8, 2018
Jump start the year with our round up of the top trends and insights shaping the hospitality industry right now.
1. The hotel industry's automated...
How to Encourage Guests to Write Hotel Reviews on TripAdvisor, Yelp, Google and Facebook
December 22, 2017
by Nancy Huang
Online guest reviews are more important than ever. In researching hotels, potential customers are proactively seeking information about the...
Routier Helps NYC Boutique Hotels Achieve Revenue and Loyalty Increases With the Press of A Button
December 21, 2017
Hotel Indigo Lower East Side Surpasses Reward Member Numbers by 74%, Other Properties Drive Ancillary Revenue in Creative Ways by Connecting with Guests at all...
HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition
December 14, 2017
Summary: HEBS Digital celebrates the firm’s many accomplishments of 2017—including the launch of the hospitality industry’s first...
Customer Service & Sales: Be Authentic
December 13, 2017
By Katie Scheer
Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to...
L’Envie D’Avoir Envie, or the Desire to Desire: The Johnny Syndrome
By Georges Panayotis
The heart has its reasons that reason cannot understand. In this era of customer experience, all that is authentic, all that is lived, it...
Guests and The Great Outdoors
December 6, 2017
A hotel’s rooftop used to be just that – a rooftop, and in terms of revenue, wasted space. Not any longer. Hotels are getting more creative and...
Guest Relationship Building is a Key Differentiator for Our Hotel: An Interview with the GM of Portfolio Hotels & Resorts
Imran Jivani shares how Rover Mobile PMS by StayNTouch has amplified the success of Hotel Chicago West Loop
In an interview, Imran shares his insights about...
5 Essential Things to Know About Your Customers, and How You Can Use Them
December 4, 2017
By Benjamin Habbel
They’re tech-savvy, experienced-focused and expect a certain level of personalization from booking to check-out. Here are...
Local Measure Releases Wellness eBook for the Hotel Industry
November 28, 2017
- Wellness Seen as a Major Driver of Hotel Revenue and Guest Engagement for 2018 -
- Industry CEOs Line Up Behind the Push Toward Healthy Living-...
Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest
November 14, 2017
ALICE, the hospitality industry’s leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone...
Three Tips to Maximize RevPAR and Increase Guest Love Scores this Fall
By Adam Glickman
What started as a Pumpkin Spice Latte favorite at Starbucks, pumpkin spice has morphed into nearly every aspect of consumer goods. The...
Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.
November 9, 2017
Israeli Innovator helps hotels empower staff and guests with seamless communication solutions for exceptional during-stay experiences
New York and Tel Aviv,...
Do You Train Your Team To Be Locally Authentic?
November 8, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
By now, the phrase ‘local authentic experience’ has been tattooed on every hotelier’s...
ADB Cites Three Features of In-Room Entertainment Every Hotel Should Budget for in 2018
October 31, 2017
Enable guests to use their smartphones, tablets, laptops and other portable devices to project their OTT (over the top) content to the in-room TV
Scent of a Lobby
October 26, 2017
By Benoit Gateau-Cumin
Have you noticed, in recent years, that little “je ne sais quoi” that feels so familiar when you step into the lobby...